Conversation volume
1,28414.2%
Analytics
Operational trends across conversations, AI, products, and orders.
Median first response
42s18s faster
AI-handled rate
68%5.4%
Orders from chat
1469.8%
Conversation and order trend
ConversationsOrders
24 Jul25 Jul26 Jul27 Jul28 Jul29 JulToday
Volume by channel
MMessenger48%
WWhatsApp29%
WWeb chat17%
TTelegram6%
Top customer intents
Product availability326
Order status248
Product recommendation194
Price & discount142
Shipping96
AI outcomes
68%resolved
- Resolved 68%
- Escalated 17%
- Awaiting approval 11%
- Failed 4%
Language distribution
46%Mixed
34%Bangla
20%English
Quality watchlist
Low-confidence and incorrect-response signals that need product knowledge
8
Incorrect-response reports
24
Low-confidence queries
12
Retrieval failures
6
Missed demand products